Warranty
Warranty & Fault Claims
At FishTale Jewellery, we want you to feel confident in every piece you purchase.
All FishTale jewellery comes with a 6 month warranty against manufacturing faults from the date of purchase. Proof of purchase is required.
Our collection includes two different types of jewellery, and it is important to understand how each should be worn and cared for.
Waterproof Stainless Steel Jewellery
Our waterproof collection is crafted from stainless steel, with selected pieces finished in 18K PVD gold plating.
These pieces are designed for everyday wear and can be worn in the shower, pool and ocean, and during normal daily activities.
However, gold plated jewellery is not solid gold. The gold finish is a layer applied over the stainless steel base, and over time some gradual fading or wear of the plating may naturally occur depending on frequency of wear, friction, skin chemistry and exposure to products or chemicals.
This natural ageing of the finish is considered normal wear and is not a manufacturing fault.
To keep your jewellery looking its best for as long as possible, we recommend rinsing it with fresh water after exposure to chlorine, salt water or heavy sweating and drying it with a soft cloth.
925 Sterling Silver Jewellery
Our sterling silver collection is made from genuine 925 sterling silver, with selected pieces featuring gold or rose gold plating.
Sterling silver is water resistant rather than waterproof and requires more gentle care than our stainless steel collection.
We recommend avoiding swimming, showering, chlorine, salt water, perfumes, lotions, sunscreen and harsh chemicals while wearing sterling silver jewellery.
Sterling silver can naturally oxidise or darken over time when exposed to air, moisture, skin oils and other environmental factors. This is a natural characteristic of genuine 925 sterling silver and does not necessarily indicate a manufacturing fault.
A suitable sterling silver polishing cloth can generally help restore its shine.
Where sterling silver is gold or rose gold plated, please remember that the piece is plated, not solid gold, and gradual wear or fading of the plated finish can occur with use.
What Our 6 Month Warranty Covers
Our warranty covers manufacturing faults or defects that become apparent within 6 months of purchase.
It does not cover normal wear and tear, gradual wear or fading of plating, natural oxidation of sterling silver, scratches or surface marks from wear, accidental damage, lost or stolen jewellery, damage caused by pulling, bending or dropping, or damage resulting from misuse, improper storage or failure to follow our Jewellery Care Guide.
If you believe your jewellery has a manufacturing fault, please stop wearing it and contact us with your order number and clear photos or video showing the issue. Our team will assess your claim and provide an appropriate solution where applicable.
Missing, Incorrect or Defective Items on Arrival
Please check your order when it arrives.
Missing or incorrect items should be reported within 3 days of delivery.
Items that arrive damaged or defective should be reported within 7 days of delivery.
Please contact us as soon as possible at teamfishtale@gmail.com with your name, order number, details of the issue and clear photos where applicable.
These reporting periods help us investigate delivery and fulfilment issues promptly and do not limit any rights you may have under Australian Consumer Law.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this warranty is intended to exclude, restrict or modify any rights or remedies you may have under Australian Consumer Law.
Our 6 month FishTale warranty is provided in addition to those rights.
Questions?
If you're unsure whether something is covered, contact us at teamfishtale@gmail.com. Weβre happy to take a look and help.
