Shipping & Tracking
Shipping Information
All orders are shipped from Brisbane, Australia. We do our best to dispatch orders on the same day, but please allow up to 48 hours for processing. During busy periods (sales, holidays, Christmas, restocks), dispatch times may be slightly longer.
🇦🇺 Australia-Wide Shipping Only
At this stage, Fish Tale ships only within Australia.
Free Shipping
- ✔ FREE shipping on all orders $25+ Australia-wide
(Automatically applied at checkout.)
Delivery Timeframes (Australia Post)
Australia Post Express
🚚 3–5 business days
Australia Post Standard
🚚 5–7 business days
Delivery times may vary depending on your location and Australia Post’s network conditions.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking link.
If you don’t see this email, please check your spam/junk folder or contact us at:
📧 teamfishtale@gmail.com
If Your Order Is Delayed
Once we hand your parcel to Australia Post, any delays are outside our control.
If your delivery is late, please contact Australia Post directly before contacting us.
Lost, Damaged, or Delayed Parcels
- Packages lost in transit
- Packages damaged in transit
- Delivery delays caused by the carrier
Fish Tale Jewellery is not responsible for the above issues and cannot replace parcels lost or damaged during shipping.
Our Packaging
Every order is packed with care to ensure it arrives safely.
Your jewellery will come in our signature Fish Tale jewellery pouch.
To reduce waste, we include one pouch per order, depending on order size.
If you require extra pouches for gifting, please let us know before placing your order, or leave a note at checkout.
You can also email us at:
📧 teamfishtale@gmail.com