Frequently Asked Questions

If you don't see your question answered here, please don't hesitate to contact us and we'll be happy to help.

About Fish Tale
1. What is Fish Tale?

🐟 Fish Tale offers premium waterproof, sweat-proof, tarnish-resistant jewellery at everyday affordable prices. Designed for daily life — shower, pool, beach, or gym.
2. Do you have aphysical store?

🏬No — Fish Tale is online only. We operate from our Brisbane warehouse and ship Australia-wide
3. How can I contact Fish Tale?

📩 Email us anytime: teamfishtale@gmail.comor via the chat box on our website.

Products & Materials
4. What makes Fish Tale jewellery waterproof?

💧 We sell Stainless Steel (SS) and Sterling Silver jewellery:

  • SS jewellery: is made from 316L marine-grade stainless steel — resists water, sweat, and corrosion.
  • SS Gold pieces: PVD vacuum plating — more durable than traditional gold-plating.
  • Sterling silver pieces:Gold-plated or rhodium-plated for silver colour — won’t tarnish.

Wear your jewellery in the shower, pool, beach, or gym — it’s built for everyday life.
5. Is Fish Tale jewellery hypoallergenic?

✅ Yes — we only use Stainless Steel and Sterling Silver, which are hypoallergenic,
nickel-free, and safe for sensitive skin.
6. How do I care for my jewellery?

🧼 Minimal care required:

  • Rinse after saltwater or chlorine
  • Pat dry with a soft cloth
  • Store in a dry place when not in use
7. How do I style Fish Tale jewellery?

✨ Layer, stack, or mix metals for a personalised look. Check our Instagram for
inspiration.
8. How do I find myring size?

📏Use our Ring Size Guide or email us —we’ll help you choose the perfect fit.

Shipping & Delivery
9. Do you shipinternationally?

🌏 Not yet — we currently ship only within Australia.
10. What are the shipping costs?

🚚 Standard Shipping: $7.99 AUD
🚚 Free Standard Shipping on orders over $25
🚚 Express Shipping: $14 AUD
11. How long does shipping take?

⏱ Dispatch: 2–3 business days from Brisbane

  • Metro: 5–7 days
  • Regional: 5–7 days
  • WA / remote: up to 10 days
12. How will I know my order has shipped?

📦 You’ll receive a confirmation email with tracking details once your order leaves our warehouse.

Orders, Returns & Exchanges
13. Can I return or exchange my order?

🔄 Yes — returns/exchanges are available according to our Returns & Exchanges policy.

Items must be:

  • Unworn
  • In original condition
  • In original packaging

Important:

  • Earrings and body jewellery cannot be returned/exchanged for hygiene reasons unless faulty
14. What if my jewellery is faulty or damaged?

⚠ Email teamfishtale@gmail.com with your order number and photos. We’ll replace or refund faulty items under Australian Consumer Law.
15. Can I change or cancel my order?

✏️ Only if it hasn’t shipped. Contact us immediately with your order number.
16. Can I use multiple discount codes?

❌ No — only one promo code per order.

Product Availability & Gifting
17. The item I want is sold out — what should I do?

📩 Click “Notify Me When Available” on the product page to get an email when it restocks.
18. Do you offer gift cards?

🎁 Yes — digital gift cards delivered instantly via email.
19. Do you offer gift packaging?

🎀 Free packaging — your jewellery comes in our signature Fish Tale pouch. To reduce waste, we include one pouch per order depending on order size.

If you need extra pouches, leave a note at checkout or email us.

We also sell fancier gift boxes starting from $2.99 for gifting loved ones.

📧 teamfishtale@gmail.com

Common Questions About Plating & Colour
Q: Does the gold color of Stainless Steel& Sterling Silver jewellery last forever?

A: Unfortunately, no. Our jewellery is plated with 18K gold or rose gold, giving you the look of gold at a fraction of the cost. Plated pieces are not solid gold and will naturally wear over time. With proper care, the plating can last 3 months to 3 years, depending on wear.
Q: Is color fading a fault or covered under warranty?

A: No — fading is normal wear & tear and not covered under warranty.

Note: Fading and tarnishing are different:

  • Fading = plated colour gradually loses intensity over time (gold or rhodium).
  • Tarnishing = surface reaction with air or chemicals that dulls or darkens the metal.